Then you should reset it!

You can delete a web site by going to that site's preferences page, and clicking "Delete this web site". If the site is deactivated and you are not on a paid plan, you cannot remove any sites from your account. This is because of a few bad apples that spoiled the bunch. Please send us an email to delete the sites for you.

Click here to delete your account.

Your username is permanent and not changeable. To change your password or email address, click the edit link in the top right corner of your user homepage

If you've forgotten your password, use this page to reset it.

Pro or higher accounts accounts have access to this feature. You can create new user accounts by clicking on the "manage users" links on your user homepage. You can create as many users as the number of sites your account allows, up to a maximum of 20. Examples: Pro can track 10 sites so you can create 10 users. Super Pro allows 30 sites so you can create 20 users. If you need more than that, please consider our white label service, which has no limits on the number of user accounts you create.

Yes, please contact us with specific details of which accounts you want merged or which sites you want moved from one account to another. We will need proof that you have the right to make this change to all of the accounts in question.

Our pricing is based on daily actions (page views, outbound links, etc). For example, our "Pro" account is good for 30,000 daily actions. If you go over your limits on any given day, that's generally not a problem. However, we do enforce your traffic limits over the course of an entire month, but we include a free 20% overage buffer to account for traffic spikes.

For example, if you had a "Pro" account, your account would be allotted 900,000 monthly actions, or 1,080,000 including the 20% buffer. If your account crosses the 900,000 mark in any given month, you will receive an automated email informing you of this, and asking you to be pro-active. Once you cross the 1,080,000 mark, if you have not yet upgraded to a higher account to support your traffic levels, tracking will be automatically disabled for all of your sites until either a) the month is over, or b) you upgrade to a higher account level.

Our prices are the most affordable in the industry by a margin that can only be considered ridiculous, so we must be strict about enforcing the limits you are paying for.

We have both free and paid options. Please see this page for more details.

You should automatically receive a receipt via email for all payments made by your account.

If you need to view your payment history, please visit this page. From this page you can also print an invoice for any of your previous payments. There will be a blank text field for you to fill in any information that you need displayed on the invoice, such as your company name, address, VAT #, etc. Once that is filled in, click "print", and you now have an invoice.

If you are paying us directly with a credit card, click here to update your billing information.

If you are paying with Paypal, login to your Paypal account and enter your new billing details there. Then, click here to edit your subscription so that it is using your new payment information.

Please use this page to upgrade your account.

Just sign up for the subscription you want on this page. Your payment will be automatically pro-rated.

If you were previously paying us directly with a credit card, and are doing the same for your new subscription, then your old subscription will have been automatically canceled. However, for other payment methods, you may need to cancel the subscription manually. Please contact us for further details.

Click here to cancel your subscription.

We currently accept Visa, Mastercard, American Express, and Paypal. We cannot accept any other form of payment.

In October 2011, Google announced that for all users logged in to their Google account, their search terms would be hidden from the referrer string when they clicked through. Net result is no trackers can see these search terms - even Google Analytics. Google says this is for privacy reasons. Regardless, we flag these "hidden" searches as [secure search].

Here are some common reasons why a visitor may not show up in your visitor log:

• They are using a tracking blocker or other "privacy" software
• Their firewall blocked our tracking servers
• Their browser is not sending a proper referrer
• The visitor is actually a bot. We aggressively filter bots, much more so than any other analytics company. The downside is that this may make it appear that Clicky is less accurate than a competing service. That is not the case though. We are in fact more accurate because we only show you real human visitors!
• They have a slow connection and didn't have time to download and execute our tracking code before moving on
• They have disabled Javascript
• They are in your IP block list

You can change your timezone for each of your sites individually, in the preferences area for that site on Clicky.

When viewing your stats, click the "Preferences" link at the bottom of the sidebar. (Or if your screen is small, it will be at the top right instead). Then, click "Tracking code". This is the code you need to paste onto your site to enable us to monitor your traffic. And yes, it needs to be installed on every page you want tracked.

The tracking code needs to go on every page that you want us to track. Most sites have what's called a "footer" file, that's automatically included at the bottom of every page. If your site has one of these (and if it doesn't, it should!), all you need to do is place the code in this one file and the code will then be included at the bottom of every page on your site automatically.

All of our plugins are developed by third parties so we are unable to provide support for them. Please contact the developer of the plugin for support.

Please see the definitions on this page.

This typically happens when you mistype your domain name when you first register it on Clicky. Go to your site preferences and ensure the domain is typed correctly. If it does not match exactly the domain of your web site, then Clicky will not log traffic for that site.

If the domain is typed correctly, there are two other causes. One is that you never got the tracking code installed fully on your web site. Check your live site's HTML, and if you don't see the tracking code, grab a fresh copy of your tracking code (how? details below) and get it installed on your web site.

If the code is installed on your web site, and still nothing is being logged, then your site may be using "frames" to mask the real domain. For example, you go to "mysite.com" but it secretly loads "mysite.geocities.com" in a frame. In this case, you need to enter in the second domain that is being masked, not the first!

This is usually the result of you or someone on your team accidentally removing the tracking code from your web site. For example, you may have restored your site from a previous version which didn't have the tracking code installed on it.

Before contacting us, please go to your live web site and "view source" and search (Ctrl+F) for the tracking code. If you don't see it, this is the problem!

Spy is truly "live" data, while the rest of the service it typically 1-5 minutes behind real time. This means you'll see data in Spy before you see it show up anywhere else.

Go to your site preferences, then go to the "IP tags and filters" section. On this page, you can enter individual IP addresses to block from being tracked, including your own or someone else's. Note: This feature does not block ths person from visiting your site. It only tells us to ignore their visits in your stats.. You can also set a cookie on the same page to always ignore your own visits, no matter what your IP address is.

Every service works differently, so you will never see the same numbers in any two services. In particular, "log analyzers" such as AWStats - these services log ALL traffic to your site, even from search engines and other bots. Clicky and most other hosted services only monitor human activity on your web site.

We determine a visitor's location based on their IP address. Our geolocation database is 99% accurate on a country level, 84% accurate on a city level within the US, and ~70% accurate for cities outside of the US. It is stored in a proprietary format so we don't have the ability to make changes to it, however it is updated once a month by the company that provides it. When you consider that there are over 4.2 billion possible IPs and they are constantly changing hands, you may see the difficulties with keeping this information up to date.

The highest level of traffic that we allow for a single site is 500,000 daily visitors and/or 1,000,000 daily page views. Sorry, but there are absolutely no exceptions to this rule. The reason we have this limit is because we provide such a high level of detail on every individual visitor that arrives to your site. Once a single site passes either of these thesholds, they put a very large strain on the database server that is processing its traffic.

In the future, we hope to add another level of service that removes the individual visitor aspect of the tracking, so very high traffic sites are able to use the service. We are also considering a "Spy only" plan, which requires no database processing. This would be an addiitional option for sites above our current thresholds.

Paid accounts have indefinite history, with the exception of individual visitors and actions (page views, etc). These take up an enormous amount of space, so are only guaranteed for 6 months. However this data is only "purged" about once per year. So at any given time, you will have between 6 and 18 months of history for individual visitors and actions.

Free accounts are limited to 30 days of history.

If you have a paid account, there will be a checkbox on the top right corner of your tracking code page. It is checked by default, which means the image is active. Just uncheck the box and the image will be removed from the code. Then copy that code onto your site. Make sure to remove the old code if you had already installed it previously.

Yes. Our tracking code plays nicely with other analytics services and should not interfere with anything.

No. We do not offer this option and we have no plans to do so in the future.

Clicky is a product of Roxr Software Ltd

We are a very small company and unfortunately cannot provide any telephone support. However, we try to answer all emails in a timely fashion and each one is a personal response to your inquiry - we don't use form responses or automated software or anything like that.

Feel free to pitch us your idea, but know that we are always extremely busy and will likely only pursue a partnership if we believe it will be of tremendous value to both our company and our user base.